The Requirements

This is a special opportunity for a brilliant candidate to join the Digital team as an Account Manager.

We are looking for a strong digital ‘all rounder’ Account Manager to get involved from day one. The successful candidate will be line managing an  Account Executive and therefore will be directly responsible for outputs, training, and development of that Goodstuffer.  Externally, much of this role will be client facing. This is a great opportunity for the right candidate to become a key point of contact for clients across their team’s current portfolio.

Experience & Skills:

  • Strong and proven experience in digital with a strong grasp of tech – including FB, Kenshoo (ideally), YouTube & Programmatic.
  • Good understanding of how other channels interact with Digital (eg PPC, SEO).
  • Confident, clear, and concise communication both verbal and written.
  • Helpful, friendly and proactive attitude.
  • Strong attention to detail.
  • Highly numerate with a passion for data.
  • Team player – support the wider digital team proactively and positively.
  • Comfortable with Microsoft Office, particularly Excel and PowerPoint.
  • Be able to construct a basic presentation with strong narrative.

What makes a great Digital Account Manager?

  • Keen to never stop learning.
  • Organised – managing a portfolio of different clients.
  • Personable – the kind of person who would get on well with Goodstuff.
  • Strong organization skills and excellent time management.
  • Solid under pressure, with the ability to work to and deliver against set and often tight deadlines.
  • Be able to listen and apply regular feedback and training, take personal responsibility for own development (ample development of craft skills and soft skills will be provided).
  • Ability to think around problems and get to inventive solutions.
  • Embodies and inspires the Goodstuff values.

In Detail

Responsibilities to include:

  • Manage the delivery of best in class planning and buying of campaign performance to ensure that client KPIs are hit.
  • Lead response to briefs from clients with support from the Account Director.
  • Direct liaison and management of client relationships including leading the day-to-day contact with a client portfolio.
  • Holistic line management of an Account Executive including active management and objective setting.
  • Be responsible for the implementation and control of both new and existing processes within the team to ensure efficiency of delivery.
  • Assist when required with booking and reconciliation, including support on finance queries.
  • Keep up to date with the latest product updates and betas from key partners and innovate with them across the client portfolio on relevant campaigns.
  • Being able to negotiate value for clients with our media partners.
  • Deliver client reports along with high standard commentary and insights to the client on a regular basis, including responsibility of post campaign analysis.
  • Assist the team in identifying new potential opportunities for clients with sound supporting data
  • Instil the Account Director with confidence and trust to manage their own tasks and responsibilities for the above.
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We always want to meet great people, so if there is nothing here for you right now, send us your CV and convince us why we should create the role for you.